Omantel enhances self-care portal
Published: Jun 28, 2014
Source: Oman Daily Observer


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Omantel enhances self-care portal

In a move to improve the corporate customer experience, Omantel announced the enhancement of its self-care portal in order to serve and assist corporate customers to self-manage and make necessary changes to their accounts. Adil al Awadhi,   Manager of Communication Solutions at the Corporate Business Unit said : “We strive to offer our customers state-of-the-art communication services backed with innovative solution and value-added services. The new enhancement will enable our corporate customers to self-manage their communication services with high level of security and confidentiality”.

“The new revamped portal offers many useful services such as adding a new postpaid line and/or new data SIM under an account, SIM replacement, adding Sawa SIM card which allows customers to create dual SIM Cards, as well as adding, upgrading, or changing Mobile data plans. In addition it enabling corporate customers to add new lines on their Mobile business data service as well as tracking the order status. Moreover, Omantel new Self-Care Portal offers many additional services such as adding or removing international calls and roaming services, ability to change the mobile credit limit, adding — removing or changing Blackberry packages in addition to resetting of corporate ADSL account password.”

Omantel Business is the dedicated Unit providing advanced tailored solutions to meet the needs of corporate and government customers. Our solutions include a full suite of telecom and hosting services, to connect your business to your customers and partners globally as well as locally. The solutions leverage a state-of-the-art networks and systems. Omantel’s MPLS service has received an ISO certification. Omantel serves the corporate customers through a team of specialised Account Managers.

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