Ooredoo and HEC-Paris jointly organised a strategy innovation workshop to examine ways the company can encourage greater innovation across every aspect of its operations.
“Ooredoo is in the process of changing our operations at every level, and the process is going to continue throughout 2014. Our executive strategy workshop provided senior management with scope and space to brainstorm ideas for the company’s future and make sure we are aligned with the same vision and goal,” said Buthaina Al Ansari, Senior Director, Human Resources, who played a leading role in the workshop.
It focused on how the company can deliver superior customer service and enhance support provided to the business community, as Qatar’s economy continues to develop and diversify.
Ooredoo has seen success in recent years, most recently achieving the milestone of more than three million customers in Qatar, and taking the lead with 4G and fibre services.
It has also enhanced its portfolio of business solutions, with a focus on data services for companies of all sizes. The process of business transformation to offer more to customers has been called ‘The Ooredoo Way’.
To continue the progress of recent years, Ooredoo is investing in human resources required to come up with new ways of doing business, and delivering benefits of new technology to customers.
The two-day workshop explored how Ooredoo could introduce breakthrough innovations to Qatar, and not just follow technological industry trends, and transform service levels at every point that touches the customer.
The workshop was in conjunction and ran by HEC-Paris in Qatar, a corporate education company for executive education programmes.
Through events like the workshop, Ooredoo aims to promote dialogue and discussion between employees at all levels from different cultural and professional backgrounds in the company, on how best to improve their portfolio of services and customer experience in 2014.
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